MAY 2023
TABLE OF CONTENTS
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Michael Kahn (MK), Global CEO
Outstanding eCommerce Agencies 2023
Enjoy the Perks and Dodge the Pitfalls when Re-Platforming Your Ecommerce Shop
by Ken Lam, Head of Customer Success, WooCommerce
Three Ways Retailers Can Bolster UX to Align with Shopping Trends in 2023
by Paige O’Neill, Chief Marketing Officer, Sitecore
eCommerce Design Trends: Beyond the Best Practices
by Randall Hartman, Founder & Interactive Creative Director, Groundwrk
Balancing Functionality and Aesthetics in eCommerce Design
By Manish Mittal, Founder and CEO, OpenSource Technologies
Towards Personalized, Engaging, and Seamless User Experience
by Jackie Huie, Chairman, CEO and CCO, JohnsonRauhoff
5 Design and UX Trends for Improving Retail CX
by Diana Pun, Lead - UX & Digital Experience Designer, Verndale
Four Qualities of a Great Retail CX Partner That Stand the Test of Time
by Maria Pardee, Chief Commercial Officer, TELUS International
5 Stages of the E-Commerce Customer Journey
by Dawid Młynarz, Principal Product Designer, XWP
How to Build a Compelling eCommerce Experience with These 3 Tips
by Kristin Naragon, VP of Global Marketing and Strategy, Akeneo
UX vs. CX: What Retailers Need to Know to Provide Stellar Experiences
by Dennis Reno, Chief Customer Officer, Cyara
UX Design in the Era of Hybrid Retail: How eCommerce Design Will Intersect with In-Person Experience
by Yanish Jutton, Senior Solutions Engineer, GroupBy Inc.
The Future of eCommerce with Experiential and Modern-Day Trends
by Cristina Chaidez, Communications Strategist, Artversion
Unleashing Brand Differentiation: Rising Above the Norm
by Samuel Cane, VP of Experience Design, Astound Commerce
How to Achieve Revenue Potential by Optimizing the Online Customer Experience
by Carsten Pingel, VP of Commercial Strategy & Data Transformation, Valtech
When Evaluating Site Design and UX, Don’t Neglect Search
by Derick Jaros, Head of Industry for Commerce, Yext
New Paths to Discovery are Transforming E-Commerce
by Adam Kleinberg, Chief Executive Officer, Traction
The Power of Video Commerce: Boosting eCommerce Resilience
by Sophie Abrahamsson, President of Americas, Bambuser
Don’t Neglect Your Returns User Experience
by Tobias Buxhoidt, Founder and CEO, parcelLab
The Power of Play: How Gamification is Transforming eCommerce Design
by Kali Kasprzyk, Marketing Consultant, Echidna
20 Strategies and Tactics from OSF Digital's Omnichannel Retail Index
Adventure Web Interactive: Driving Innovation in E-commerce
By Craig Kahl, President and CEO of Adventure Web Interactive
ArtVersion Digital Design Agency: Elevating Brands to New Heights
Goran Paun, Principal and Creative Director, ArtVersion
Bonsai Media Group: Revolutionizing eCommerce with Data-Driven Strategies
Jason Labaw, CEO and Chief Strategist, Bonsai Media Group