Managing Editor: John Mathews
Senior Writer: Stephanie Kreml
Writers: Mary Alison, Allison Gillchrist,
Kim Langdon Cull, Connie Yerbic, Elena Borrelli
Magazine Designer : Michelle Wong
Digital Publishing Director: John Louis
Advertising: David Miller
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All rights reserved. No part of this publication may be reproduced in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.
As technology advances, so does the e-commerce world. Rapid evolution in online shopping propels the adoption of cutting-edge technologies and innovative methods, enhancing the customer experience. In this ever-evolving landscape, adaptability and innovation are essential for brands to stay competitive. By doing so, they position themselves at the forefront of the e-commerce revolution, capitalizing on an expanding consumer base for increased sales and customer loyalty. It is paramount for companies to have robust, omnichannel commerce strategies and capabilities. Those who don't are in danger of missing the next e-commerce wave.
In this exclusive edition, we shine a spotlight on four Outstanding eCommerce Agencies that are revolutionizing the digital storefront experience for brands. With their prowess in developing creative, data-driven, and technologically robust experiences, coupled with expertise in brand strategy, storytelling, and optimization, these agencies empower businesses to forge enduring connections with their customers, outshine their rivals, and achieve tangible results. By deploying targeted consumer engagement, nurturing immersive customer experiences, and enabling frictionless commerce, these remarkable agencies provide integrated solutions for brands navigating the intricate path of digital transformation.
Also in this edition, gain insights from industry leaders who are at the forefront of e-commerce innovation and learn how they harness the power of design to create engaging and profitable online stores.
We hope you will enjoy reading this special edition as much as we did putting it together.
Happy reading.
John Mathews
editor@retail-today.com
Powering the New Wave of Digital Storefronts
Enjoy the Perks and Dodge the Pitfalls when Re-Platforming Your Ecommerce Shop
by Ken Lam, Head of Customer Success, WooCommerce
Three Ways Retailers Can Bolster UX to Align with Shopping Trends in 2023
by Paige O’Neill, Chief Marketing Officer, Sitecore
eCommerce Design Trends: Beyond the Best Practices
by Randall Hartman, Founder & Interactive Creative Director, Groundwrk
Balancing Functionality and Aesthetics in eCommerce Design
By Manish Mittal, Founder and CEO, OpenSource Technologies
Towards Personalized, Engaging, and Seamless User Experience
by Jackie Huie, Chairman, CEO and CCO, JohnsonRauhoff
5 Design and UX Trends for Improving Retail CX
by Diana Pun, Lead - UX & Digital Experience Designer, Verndale
Four Qualities of a Great Retail CX Partner That Stand the Test of Time
by Maria Pardee, Chief Commercial Officer, TELUS International
5 Stages of the E-Commerce Customer Journey
by Dawid Młynarz, Principal Product Designer, XWP
How to Build a Compelling eCommerce Experience with These 3 Tips
by Kristin Naragon, VP of Global Marketing and Strategy, Akeneo
UX vs. CX: What Retailers Need to Know to Provide Stellar Experiences
by Dennis Reno, Chief Customer Officer, Cyara
UX Design in the Era of Hybrid Retail: How eCommerce Design Will Intersect with In-Person Experience
by Yanish Jutton, Senior Solutions Engineer, GroupBy Inc.
The Future of eCommerce with Experiential and Modern-Day Trends
by Cristina Chaidez, Communications Strategist, Artversion
Unleashing Brand Differentiation: Rising Above the Norm
by Samuel Cane, VP of Experience Design, Astound Commerce
How to Achieve Revenue Potential by Optimizing the Online Customer Experience
by Carsten Pingel, VP of Commercial Strategy & Data Transformation, Valtech
When Evaluating Site Design and UX, Don’t Neglect Search
by Derick Jaros, Head of Industry for Commerce, Yext
New Paths to Discovery are Transforming E-Commerce
by Adam Kleinberg, Chief Executive Officer, Traction
The Power of Video Commerce: Boosting eCommerce Resilience
by Sophie Abrahamsson, President of Americas, Bambuser
Don’t Neglect Your Returns User Experience
by Tobias Buxhoidt, Founder and CEO, parcelLab
The Power of Play: How Gamification is Transforming eCommerce Design
by Kali Kasprzyk, Marketing Consultant, Echidna
20 Strategies and Tactics from OSF Digital's Omnichannel Retail Index
Adventure Web Interactive: Driving Innovation in E-commerce
By Craig Kahl, President and CEO of Adventure Web Interactive
ArtVersion Digital Design Agency: Elevating Brands to New Heights
Goran Paun, Principal and Creative Director, ArtVersion
Bonsai Media Group: Revolutionizing eCommerce with Data-Driven Strategies
Jason Labaw, CEO and Chief Strategist, Bonsai Media Group