Michael Gabay
co-founder and CEO, Trigo
Phygital retail: merging the best of physical and digital shopping, creating personalized experiences and empowering physical stores with eCommerce-like abilities.
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As the grocery industry continues to evolve, we are seeing a shift towards frictionless retail experiences that seamlessly connect physical and digital worlds – phygital retail. One key trend we are excited about is the integration of in-store technology, such as computer vision cameras, smart shelves and sensors, to create a more personalized and efficient shopping experience. By leveraging these technologies, retailers can offer customers the same conveniences and benefits of online shopping, such as real-time product recommendations, inventory tracking, and automatic checkout. Ultimately, this enables us to bridge the gap between online and in-store shopping, giving physical stores the same type of abilities and insights that eCommerce stores have.
Prem Kiran
Founder & CEO, Hypersonix
Pandemic-driven innovation: Grocers harness data and AI for competitive advantages, driving immediate impact and cost reduction.
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With the pandemic came a lot of innovation and competitive advantages in the oldest form of retail. Grocers are beginning to leverage massive volumes and velocity of data to gain better insights and identify patterns that are leading to timely actions. Digital savvy grocers can implement their own pricing, promotions, and inventory strategies, or beat a competitor’s sale within minutes using tools such as machine-learning and AI, while drastically reduce their costs compared to the cumbersome approaches of the past. The low TCO, automation, and speed to enable better business decisions using AI is helping drive immediate impact to their bottom lines. This is leading every grocer – from small mom-and-pops to large chains, to embrace some form of digital transformation and AI in various pockets of their business.
Jon Beck
CEO, Managing Partner,
Columbus Consulting International
Grocers reinvent post-pandemic: Ecommerce surge, diverse marketplaces, and automated experiences on the horizon.
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We are seeing a complete reinvention for grocers post pandemic. New ERPs, master data integration and ecommerce enablement and fulfillment are dominating the pipeline. With experts determining that grocery ecommerce penetration is set to double within the next 5 years, we can expect the emergence of multi-vendor marketplaces to serve diverse customer needs (like vegan options, whole/organic foods, farm to table vegetables) and fulfillment coming directly from the source. We can also expect the emergence of RMA activity with grocers (retail media advertising) to expand beyond stores and into websites as packaged good vendors vie for digital scans and clicks. Overall, this is an exciting time for the grocery retail industry and we predict fully automated and virtual experiences to be on the horizon.
The Next Horizon for Grocery eCommerce
For grocery retailers charting their path to profitability, the growing demand for retail apps is a signal that it’s time to consider launching your own eCommerce mobile platform. We’re already seeing a trend in retailers straying away from 3rd party apps and transitioning to a white label alternative. Amidst these new launches, retailers need to be able to differentiate between a standard mobile shopping experience and one that replicates the end-to-end customer experience. The average omnichannel shopper is expecting an app that seamlessly integrates with a retailer’s existing web ecosystem. This will enable a brand to build loyalty, improve share of wallet and win market share in 2023.
Ed Ryan
CEO, Descartes Systems Group
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
We can use many tools to track the e-commerce habits of online shoppers. Google Analytics, for example, helps us track user behavior and how they interact with a site as a whole. Heatmaps give visual representations of where users click, hover, and scroll on a page which can help optimize the layout. Finally, A/B Testing lets us compare two versions of a page to see which performs better. This testing, in particular, has helped us at Adventure Web Interactive learn what should be updated and how when we conduct redesigns of existing client sites. We can alter some elements of a web design while keeping others, so we can optimize each page through precise data to create a top-to-bottom, seamless, and efficient shopping experience for the user.
Craig Kahl
President and CEO, Adventure Web Interactive
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
Synchrony’s recent Future of Shopping Report found that more than 80% of shoppers will expect experiences curated just for them by 2030. By leveraging the over seven trillion data points in our data ecosystem, we help retailers create a more hyper-personalized customer experience, such as making it easy for people to apply for credit directly from mobile devices with direct-to-device technology.
With the total value of digital commerce transactions globally predicted to exceed $20 trillion by 2027, we also see tremendous growth in digital wallets. In fact, we saw digital wallet use in 2022 increase 75% compared to the last year, contributing to 85% mobile wallet sales growth.
Maran Nalluswami
EVP & CEO, Synchrony
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
As the grocery industry continues to evolve, we are seeing a shift towards frictionless retail experiences that seamlessly connect physical and digital worlds – phygital retail. One key trend we are excited about is the integration of in-store technology, such as computer vision cameras, smart shelves and sensors, to create a more personalized and efficient shopping experience. By leveraging these technologies, retailers can offer customers the same conveniences and benefits of online shopping, such as real-time product recommendations, inventory tracking, and automatic checkout. Ultimately, this enables us to bridge the gap between online and in-store shopping, giving physical stores the same type of abilities and insights that eCommerce stores have.
Michael Gabay
co-founder and CEO, Trigo
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
With the pandemic came a lot of innovation and competitive advantages in the oldest form of retail. Grocers are beginning to leverage massive volumes and velocity of data to gain better insights and identify patterns that are leading to timely actions. Digital savvy grocers can implement their own pricing, promotions, and inventory strategies, or beat a competitor’s sale within minutes using tools such as machine-learning and AI, while drastically reduce their costs compared to the cumbersome approaches of the past. The low TCO, automation, and speed to enable better business decisions using AI is helping drive immediate impact to their bottom lines. This is leading every grocer – from small mom-and-pops to large chains, to embrace some form of digital transformation and AI in various pockets of their business.
Prem Kiran
Founder & CEO, Hypersonix
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
We are seeing a complete reinvention for grocers post pandemic. New ERPs, master data integration and ecommerce enablement and fulfillment are dominating the pipeline. With experts determining that grocery ecommerce penetration is set to double within the next 5 years, we can expect the emergence of multi-vendor marketplaces to serve diverse customer needs (like vegan options, whole/organic foods, farm to table vegetables) and fulfillment coming directly from the source. We can also expect the emergence of RMA activity with grocers (retail media advertising) to expand beyond stores and into websites as packaged good vendors vie for digital scans and clicks. Overall, this is an exciting time for the grocery retail industry and we predict fully automated and virtual experiences to be on the horizon.
Jon Beck
CEO, Managing Partner, Columbus Consulting International
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
The Next Horizon for Grocery eCommerce