Future of Retail - Executive Roundtable: Q2 2023

The future of retail will be defined by the seamless integration of technology with physical and digital stores, enabling immersive and personalized shopping experiences. ECommerce and mobile technology will play a significant role, with augmented reality, virtual reality, and AI-driven personalization becoming key drivers of customer engagement. With the growing popularity of eCommerce, services like same-/next-day delivery will become the standard that retailers must meet to remain competitive. To keep pace, automation solutions will be essential for retailers. Retailers who successfully navigate this transformation will thrive and be able to cater to the evolving needs and preferences of their customers.

Nicolas Chee

CEO & Founder, ForwardX Robotics

Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.

The future of retail hinges on data collaboration, with three key areas shaping its evolution. First, increased collaboration between partners will enable transparent, closed-loop measurement on a large scale. Second, retailers and CPGs will recognize the value of collaborating with publishers, including CTV providers, social platforms, and the open web. Finally, retail will seek innovation beyond its vertical, seeking partnerships with companies possessing insights into their target customers, such as travel firms or connected car businesses. Successful retailers will swiftly identify the right partners and establish symbiotic relationships that drive substantial growth. Data collaboration and strategic partnerships will be instrumental in shaping the winners of the retail industry.

Scott Howe

CEO, LiveRamp

Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.

Retailers are under intense pressure to effectively engage customers through secure and connected digital and in person experiences that drive revenue. Leveraging data from in store and off site engagement through QR codes, WiFi monitoring, social incentives, etc., can improve the relationship and monetization of data. While app usage is a primary way of collecting data, low usage requires brands to integrate methods such as QR to capture interest, WiFi to understand in store movement and behavior, and AI to quickly analyze the data to better customize the experience in real time and in the post visit or online engagement.

Jay Lamb

CEO, CorePlus

Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.

Retail's Hot Future

Retail's Hot Future

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