The Future of Retail at Your Front Door: How Technology is Transforming Consumer Experience

Produced by


Julie Vargas

VP / GM, North America
Avery Dennison

Darryl Forbes

VP, Engineering, UPS Package Process Management, UPS

Traci Harrington

Wholesale Account Executive
Southern Fried Cotton

Sasha Wallinger

Blockchain Style Lab

In this riveting discussion at NRF 2024, industry leaders delved into the evolving landscape of retail, highlighting the crucial role of digital identification in reshaping the consumer experience. Led by Julie Vargas from Avery Dennison Identification Solutions, the panel included Darryl Forbes from UPS, Traci Harrington from Southern Fried Cotton, and Sasha Wallinger from Blockchain Style Lab.

Julie Vargas kicked off the conversation by engaging the audience in an interactive session, emphasizing the growing prevalence of doorstep deliveries. "More and more things are showing up at our doorstep," she noted, underlining the significance of meeting consumer demands for faster, more personalized service. She stressed the importance of leveraging technology to fulfill these demands, citing the rise of omni-channel commerce as a key driver.

Sasha Wallinger, founder of Blockchain Style Lab, highlighted the convergence of retail and technology, pointing to innovations like NFC chips and RFID tags. "The possibilities truly are endless," Sasha remarked, underscoring the importance of immersive experiences and spatial computing in shaping the future of retail, emphasizing the need for brands to adapt to evolving consumer behaviors, particularly among Gen Z and Gen Alpha demographics.

Darryl Forbes, VP of Engineering at UPS, provided insights into UPS's Smart Package Smart Facility program, which integrates RFID technology to enhance package visibility and customer experience. "We're fully committed," Darryl emphasized, stressing UPS's dedication to delivering value to retailers and consumers alike. Darryl highlighted the collaborative potential between retailers and UPS in leveraging RFID data to unlock new services and improve operational efficiency.

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Traci Harrington, Wholesale Account Executive at Southern Fried Cotton, shared her experience with RFID tagging, noting its impact on accuracy and efficiency in shipments. "It's scalable to what you need," Traci emphasized, highlighting the accessibility of advanced technology for businesses of all sizes. She also emphasized the importance of transparency and accuracy in meeting customer expectations, underscoring the role of technology in achieving these goals.

Throughout the discussion, panelists emphasized the need for collaboration, creativity, and community-building in navigating the evolving retail landscape. They encouraged retailers to embrace technological advancements, such as RFID tagging, to enhance visibility, streamline operations, and deliver personalized experiences to consumers. The panelists concluded with a call to action for industry stakeholders to embrace innovation and adapt to changing consumer demands, ensuring a seamless transition to the future of retail at consumers' doorsteps.

In conclusion, Julie reiterated the accelerating pace of retail evolution and encouraged attendees to embrace technological advancements to stay ahead in the competitive landscape. "The expectation is we want to see in the store... buy what we want where we want it, have it delivered where we want it," Julie summarized, encapsulating the essence of the consumer-driven retail revolution.

As the retail industry continues to evolve, it is clear that connectivity and digital identification will play pivotal roles in shaping the future of retail, transforming front doors into the new storefronts of the digital age.

MAR 2024