Schnucks

Schnuck Markets is a third and fourth generation, family-owned grocery retailer committed to nourishing people’s lives. Schnucks operates 111 stores, serving customers in Missouri, Illinois, Indiana and Wisconsin and employs 13,000 teammates.

Last year, Schnucks became the first grocer in the world to utilize AI-powered inventory management technology at scale. It deployed automated robots into chainwide operations enabling it to gain even greater visibility into store conditions, with deeper levels of business insights. “By deploying autonomous robots to all stores, we are fully operationalizing these insights into our supply chain and expanding our ability to leverage real-time data to make revenue impacting decisions. Intelligent autonomous robots have become an integral component of our stores, streamlining operations and ultimately creating a better store experience for our customers and teammates,” said Dave Steck, Vice President of IT Infrastructure and Application Development in a press note last year.

In January this year, Schnuck Markets reported that it has completed a company-wide workforce management implementation. Having a complete workforce management solution supports the grocer’s store managers by handling the complexity of labor planning and scheduling. Teammates can use their mobile phone to take charge of their work availability, time off requests, and have visibility to swap shifts with other teammates.

Schnucks has recently implemented Logile’s Store Execution (Task Management) solution. "Even through these most unpredictable times, including all the impacts of the pandemic, Logile's artificial intelligence (AI) and machine learning forecasting algorithms adapted to produce accurate sales and item level forecasts across all our stores and departments,” said Scott Russo, Schnucks director of workforce management in a press note.

To boost associate productivity while improving the customer experience, a couple of years ago, Schnuk had transitioned to 2D from 1D barcodes and scanners to embed additional data into barcodes and ensure accurate data capture while enhancing store productivity and efficiency. Teammates were equipped with upgraded handheld mobile computers and scanners running the Schnucks Shelf Management (ShelfMan) application to manage store inventory, order products and transfer items between locations.

Schnucks has been in forefront of creating rewarding and frictionless experience for its customers. It was an early mover in launching a mobile app that offers customer-loyalty program. Schnucks has always been looking to transform customers’ shopping experience—whether that’s being able to order ahead, find out where items are in-store, refill a prescription, and send personalizing promotions and messaging. To complement its ongoing digital investment in the customer experience, Schnucks’ recently rolled out a Checkin feature making it easier for shoppers to earn cashback on their everyday purchases.