One in three online sessions is deemed 'frustrating' by customers. Going into peak season, retailers really can't afford to lose customers and potential revenue due to a clunky customer experience. Since the pandemic, we've all relied so much more on digital and the expectations continue to prioritize this channel for all sorts of things -- banking, shopping, healthcare, etc. - but some of the biggest lessons learned can be for retailers.
Niki Hall
CMO, Contentsquare
At Bazaarvoice we do a lot of consumer research. Here are some of our stats that have interested me most lately: 65% of consumers have purchased a product based on the recommendation of an everyday social media user (like a friend or family member), while only 33% said the same about a celebrity influencer. Today’s tech-savvy shoppers still prefer holiday shopping in-store, but not by much. 81% said they will holiday shop in-store, while 72% said online and 22% said on social media. And lastly, as many of us in the U.S. know, student loan repayments are starting back up in October. Over a third of shoppers said that it will cause them to reduce their spending going forward.
Keith Nealon
CEO, Bazaarvoice
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
Over the past few years, in-store versus online shopping habits have been fluctuating--leading to a trend of hybrid shopping. Data shows that 65% of shoppers expect the promised delivery/pickup time to be met while nearly half (46%) check stock availability online before visiting a store to make the purchase. Without the right fulfillment and forecasting solution, retailers can lose out on sales and customer loyalty.
Eugene Amigud
SVP, Commerce, Blue Yonder
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
Shopper Patterns: Notable Data Points
Shopper Patterns: Notable Data Points
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.