Managing Editor: John Mathews
Senior Writer: Stephanie Kreml
Writers: Mary Alison, Allison Gillchrist,
Kim Langdon Cull, Connie Yerbic, Elena Borrelli
Magazine Designer : Michelle Wong
Digital Publishing Director: John Louis
Advertising: David Miller
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As the 2024 holiday season approaches, retailers are navigating a fiercely competitive landscape shaped by significant events and evolving consumer behaviors. With U.S. holiday spending projected to exceed $950 billion and the added intensity of an election year, the stakes are higher than ever.
To succeed, retailers must launch campaigns early to avoid being overshadowed by rising ad rates and election-related noise. An omnichannel approach that integrates digital and in-store experiences will maximize impact. Leveraging data insights, predictive targeting, and emerging technologies like AI and augmented reality can further enhance campaign effectiveness.
Today’s savvy consumers seek more than bold “SALE” signs; they crave engaging, personalized experiences. Retailers must elevate their personalization strategies by using AI-powered tools for real-time, tailored suggestions and creating dynamic, holiday-specific landing pages.
Mastering the holiday season requires balancing early, strategic planning with a multifaceted approach. By managing inventory, harnessing personalized strategies, and enhancing customer service, retailers can transform the holiday season into a profitable and memorable experience.
In this edition, industry experts share valuable insights and strategies to help retailers and brands gear up for the Golden Quarter. Explore essential topics such as merchandising, marketing, customer service, pricing, returns, supply chain management, workforce, and fulfillment. Learn from leading brands that have successfully boosted customer growth and revenue during the holiday season and beyond. We hope this edition equips you for a dynamic holiday season. We’d love to hear your feedback on what strategies worked and which ones fell short. Enjoy!
Happy reading!
John Mathews
Preparing for a Record-Breaking Holiday Season